Instruct — agreeing the terms
The mandate begins with a written instruction that answers five questions: which assets are to be held, who is depositing them, who is entitled to receive them, what must happen before they may be released, and who is authorised to say that it has happened.
We work from your documentation. If the escrow sits under a share purchase agreement, a settlement agreement, a tribunal order or a restraint order, the release conditions are drafted to mirror that instrument rather than to replace it. Where the underlying agreement is silent or ambiguous on a point that matters operationally — the precise destination address, the treatment of network fees, what happens on a partial deposit — we raise it before the vault is opened rather than after it is funded.
The output of this stage is a signed escrow mandate: the single document that governs what the vault may do for the rest of its life.